Partner FAQ

The platform fee is currently 8% of the ticket price, deducted automatically before the rest is sent to your connected Stripe account. Stripe's own card-processing fees apply on top.

Your payout schedule is set inside your Stripe Connect dashboard. Default for new accounts in Romania is a 2-day rolling payout to your bank.

No. Free events are free for you. We only earn when a paid ticket sells.

Yes — paste the vendor URL in the event editor and Sortida will show a "Buy on iabilet" button instead of running our own checkout. You can run hybrid (both Sortida tickets and an external link) if you want.

Each ticket is a separate scannable instance. Open Door scan on your event, point your phone camera at the buyer's QR. Works on iOS Safari, Firefox, and Chrome — no extra hardware.

Buyers can request a refund from inside their ticket. You see the request in the dashboard and approve or decline. Approved refunds are processed through Stripe automatically.

Open the venue page on Sortida and tap "Claim this venue". We verify ownership before unlocking the dashboard — usually within 24 hours.

Yes, from Dashboard → Team. Each teammate gets their own login; you can revoke access at any time.

Three levers: (1) publish events 7+ days out, (2) add a strong cover image and clear category tags, (3) consider a paid boost from the Promotions tab — boosts pin you to the top of the relevant category feed.